{"id":36,"date":"2018-04-17T18:22:02","date_gmt":"2018-04-17T17:22:02","guid":{"rendered":"https:\/\/www.tea-and-coffee.com\/?page_id=36"},"modified":"2026-01-30T07:28:29","modified_gmt":"2026-01-30T07:28:29","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/www.tea-and-coffee.com\/delivery-returns","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"<p>All orders are packed fresh at our Pivington Mill Factory in the village of Pluckley. Quality and freshness of product is very important to us, no products are pre packed off the shelf. Most orders are processed and posted to you within just<strong> 2 to 3 days<\/strong>. During peak periods, it may take <strong>3 to 5 working days<\/strong>, but we&#8217;re working hard to get your items to you as quickly as possible. Check out our postal options and Returns Policy below.<\/p>\n<div><\/div>\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<hr \/>\n<\/div>\n<div class=\"tab-pane\" style=\"text-align: center;\"><strong><a href=\"#UK\">UK<\/a>\u00a0\u00a0\u00a0<a href=\"#EU ZONES\">EU ZONES<\/a>\u00a0 \u00a0<a href=\"#RUSSIAN\">RUSSIAN<\/a>\u00a0 \u00a0<a href=\"#NORTH AMERICA\">NORTH AMERICA<\/a>\u00a0\u00a0\u00a0<strong><a href=\"#FAR EAST &amp; AUSTRALASIA\">FAR EAST &amp; AUSTRALASIA<\/a>\u00a0\u00a0\u00a0<strong><a href=\"#MIDDLE EAST\">MIDDLE EAST<\/a>\u00a0\u00a0\u00a0<strong><a href=\"#RETURNS\">RETURNS<\/a><\/strong><\/strong><\/strong><\/strong><\/div>\n<div class=\"&gt;\n&lt;hr&gt;&lt;\/div&gt;\n&lt;div&gt;\u00a0&lt;\/div&gt;\n&lt;div class=\"><\/p>\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<hr \/>\n<\/div>\n<div class=\"&gt;\n&lt;div class=\"><\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2 class=\"tab\"><span style=\"color: #99cc00;\"><strong>UNITED KINGDOM<\/strong><\/span><\/h2>\n<p><span style=\"color: #99cc00;\"><strong><span style=\"color: #000000;\">Get Free Shipping on ALL UK Orders Over \u00a335<\/span><\/strong><\/span><\/p>\n<p><!-- CSS --><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<style><!--\n.myTable { \n  width: 100%;\n  text-align: left;\n  background-color: #ffffff;\n  border-collapse: collapse; \n  }\n.myTable th { \n  background-color: #a2c568;\n  color: white; \n  }\n.myTable td, \n.myTable th { \n  padding: 10px;\n  border: 1px solid #595857; \n  }\n--><\/style>\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tabs\">\n<div class=\"tab-content\"><!-- HTML --><\/p>\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th>PARCEL WEIGHT<\/th>\n<th>SHIPPING COST<\/th>\n<th>CARRIER<\/th>\n<\/tr>\n<tr>\n<td>Up to 30kg in Weight<\/td>\n<td>\u00a33.95p<\/td>\n<td>Evri Next Day<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h2><\/h2>\n<h2><\/h2>\n<h2 class=\"tab\"><span style=\"color: #99cc00;\"><strong>EU ZONES<\/strong><\/span><\/h2>\n<p>With our DAP (delivered at place) service, your parcel will be handled by your local postal services, ensuring a smooth and hassle-free experience. Rest easy knowing that any relevant duties and taxes will be billed to you by the recipients&#8217; country, so you don&#8217;t have to worry about calculating them yourself.<\/p>\n<p class=\"tab\"><span style=\"color: #000000;\"><strong>EU ZONE ONE<\/strong>: <strong>Get Free Shipping to EU Zone One Countries on Orders Over \u20ac75*<\/strong><\/span><strong><span style=\"color: #cb0001;\"><br \/>\n<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<style type=\"text\/css\"><!--td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;}--><\/style>\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab\"><span style=\"color: #a2c568;\"><strong><!-- CSS --><\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<style><!--\n.myTable { \n  width: 100%;\n  text-align: left;\n  background-color: #ffffff;\n  border-collapse: collapse; \n  }\n.myTable th { \n  background-color: #a2c568;\n  color: white; \n  }\n.myTable td, \n.myTable th { \n  padding: 10px;\n  border: 1px solid #595857; \n  }\n--><\/style>\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div class=\"tab-pane\">\n<div id=\"EU ZONES\" class=\"tab\"><span style=\"color: #99cc00;\"><strong><!-- HTML --><\/strong><\/span><\/p>\n<table class=\"myTable\" style=\"width: 100%; height: 357px;\">\n<tbody>\n<tr style=\"height: 17px;\">\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Austria<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.07<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.47<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.62<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a315.66<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Belgium<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.62<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a311.84<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.07<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a314.45<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Bulgaria<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.20<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.80<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.16<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a319.77<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Croatia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.14<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.17<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.39<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a319.50<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Cyprus<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a312.20<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a326.13<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a333.88<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Czech Republic<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.50<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.71<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a321.57<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Denmark<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.15<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.70<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.48<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a320<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Estonia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.90<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a323.80<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a335.58<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Finland<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a312.65<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a318.05<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a322.24<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a324.79<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">France<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a37.15<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a37.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.82<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a314.94<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Germany<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a38.20<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a38.20<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.86<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a315.29<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Greece<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.50<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a321.05<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a325.38<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Hungary<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.40<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a318.80<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a322.67<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Ireland<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a39.75<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a312.15<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a312.30<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a314.07<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Italy<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.80<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.35<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.12<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a319.36<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Latvia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a316.45<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a327.35<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a330.35<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a334.36<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Lithuania<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a39.70<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a311.63<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.25<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a314.60<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Luxembourg<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a312.60<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.35<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a320.45<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a324.02<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Malta<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.01<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.55<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a318.27<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a322.16<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Netherlands<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a39.25<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a312.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.9<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a318.32<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Poland<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a38.90<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a311.30<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.05<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a317.43<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Portugal<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.45<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a318.58<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a322.82<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Romania<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.59<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a320.12<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Slovenia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.85<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.25<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a317.32<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a321.18<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Spain<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a39.60<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.40<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.95<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a319.19<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Sweden<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.05<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.96<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a315.32<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a318.26<\/td>\n<\/tr>\n<tr style=\"height: 17px;\">\n<td style=\"width: 25.5379%; height: 17px;\">Switzerland<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.15<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a311.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.65<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a315.31<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"tab\">\n<div id=\"EU ZONES\" class=\"tab\">\n<h2><\/h2>\n<h2><span style=\"color: #99cc00;\"><strong>EU ZONE TWO<\/strong><\/span><strong><span style=\"color: #99cc00;\"><br \/>\n<\/span><\/strong><\/h2>\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr>\n<td>Iceland<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a315.05<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a320.25<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a334.18<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a339.12<\/td>\n<\/tr>\n<tr>\n<td>Norway<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a313.45<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a319<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a332.16<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a357<\/td>\n<\/tr>\n<tr>\n<td>Turkey<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a311.65<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.75<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a325.42<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a329.07<\/td>\n<\/tr>\n<tr>\n<td>Gibralter<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a313.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a319.50<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a325.90<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a332.30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div id=\"RUSSIAN\" class=\"tab\">\n<h2><\/h2>\n<h2 class=\"tab\"><span style=\"color: #a2c568;\"><strong>RUSSIAN FEDERATION<br \/>\n<\/strong><\/span><\/h2>\n<div class=\"tab\">\n<div class=\"tab\">\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr>\n<td>Russia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a312.80<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a319.80<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a330.58<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a343.26<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<h2><\/h2>\n<h2 id=\"NORTH AMERICA\" class=\"tab\"><span style=\"color: #99cc00;\"><strong>NORTH AMERICA<\/strong><\/span><\/h2>\n<p class=\"tab\"><span style=\"color: #000000;\"><strong>Get Free Shipping to USA on Orders Over $120*<br \/>\n<\/strong><\/span><\/p>\n<p><span style=\"color: #ff0000;\"><em>As of 29th August, the $800 exemption for small parcels shipped from the UK to the USA will be abolished, meaning all orders will now be subject to import fees. For the first six months, this charge will be a flat rate of $80 per parcel, after which it will be adjusted to 10% of the order&#8217;s value.<\/em><\/span><\/p>\n<p><span style=\"color: #ff0000;\"><em>Unfortunately, we have made the difficult decision to pause our mail orders to the USA temporarily. During this time, we are working diligently to find a suitable solution. We appreciate your patience and will provide updates as soon as we have more information.<\/em><\/span><\/p>\n<div id=\"NORTH AMERICA\" class=\"tab\">\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr>\n<td>United States (USA)<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a316.55<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a324.30<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a332.44<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a335.67<\/td>\n<\/tr>\n<tr>\n<td>Canada<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a313.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a319.01<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a337.45<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a373.32<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><\/h2>\n<h2 id=\"FAR EAST &amp; AUSTRALASIA\" class=\"tab\"><span style=\"color: #99cc00;\"><strong>FAR EAST &amp; AUSTRALASIA<\/strong><\/span><\/h2>\n<div id=\"INTERNATIONAL ZONES\" class=\"tab\">\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr>\n<td>Australia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a315.60<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a324.90<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a330.36<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a334.59<\/td>\n<\/tr>\n<tr>\n<td>Hong Kong<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a310.77<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a314.77<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a319.06<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a321.03<\/td>\n<\/tr>\n<tr>\n<td>Japan<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a316.35<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a326<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a334.13<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a339.01<\/td>\n<\/tr>\n<tr>\n<td>New Zealand<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a319.10<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a332.40<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a339.77<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a343.21<\/td>\n<\/tr>\n<tr>\n<td>South Korea<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a323.51<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a329.21<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a339.69<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a351.08<\/td>\n<\/tr>\n<tr>\n<td>Taiwan<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a313.90<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a320.60<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a326.13<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a339.33<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div id=\"MIDDLE EAST\" class=\"tab\">\n<h2><\/h2>\n<h2 class=\"tab\"><span style=\"color: #a2c568;\"><strong>MIDDLE EAST<\/strong><\/span><\/h2>\n<div class=\"tab\">\n<div class=\"tab\">\n<table class=\"myTable\">\n<tbody>\n<tr>\n<th style=\"width: 25.5379%; height: 17px;\">COUNTRY<\/th>\n<th style=\"width: 15.3849%; height: 17px;\">UP TO 1KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">1KG TO 2KG<\/th>\n<th style=\"width: 17.0775%; height: 17px;\">2KG TO 4KG<\/th>\n<th style=\"width: 17.0762%; height: 17px;\">4KG TO 6KG<\/th>\n<\/tr>\n<tr>\n<td>Israel<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a312.75<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a316.60<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a333.20<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a366.40<\/td>\n<\/tr>\n<tr>\n<td>Saudi Arabia<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a317.05<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a321.95<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a325.22<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a327.78<\/td>\n<\/tr>\n<tr>\n<td>United Arab Emirates<\/td>\n<td style=\"width: 15.3849%; height: 17px;\">\u00a39.15<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a313.45<\/td>\n<td style=\"width: 17.0775%; height: 17px;\">\u00a321.94<\/td>\n<td style=\"width: 17.0762%; height: 17px;\">\u00a325.14<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div>\n<div id=\"RETURNS\" class=\"tab\">\n<div class=\"tab\">\n<div class=\"tab\"><\/div>\n<h2 class=\"tab\"><span style=\"color: #a2c568;\"><strong style=\"font-size: 1.17em;\">Returns and Cancellation Policy<br \/>\n<\/strong><\/span><\/h2>\n<p>Your right to return does not apply to products of the category below unless faulty:<\/p>\n<p>(1) Goods made to your specification<\/p>\n<p>(2) Perishable goods<\/p>\n<p>Return address:\u00a0The Kent &amp; Sussex Tea &amp; Coffee Company\u00a0Pivington Mill, Egerton Road\u00a0Pluckley\u00a0Ashford\u00a0Kent\u00a0TN27 0PG\u00a0UK<\/p>\n<p><strong>Return of\u00a0Unwanted\/Unrequired Goods:<\/strong><\/p>\n<p>You have the right to cancel or return you order within a 14 (working day) cancellation period, which begins from the point that either:<\/p>\n<ul>\n<li>(1) You or a 3rd party which you specify to us receives your order.<\/li>\n<li>(2) The last part of your order arrives (if an order is shipped as multiple packages, e.g. when airmailed).<\/li>\n<\/ul>\n<p>To exercise your right to cancel, you must inform us of your decision to cancel our distance contract by a clear statement, we recommend the form supplied on our contact page.\u00a0You can also electronically fill in and submit our model cancellation form on our website; If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by Email) without delay.\u00a0The Kent Tea &amp; Trading Company will not bear the costs of returns postage, unless the order is faulty, incorrect or damaged.<\/p>\n<p>If you cancel an order, The Kent Tea &amp; Trading Company will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).\u00a0The Kent Tea &amp; Trading Company reserves the right to withhold reimbursement until receiving the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.\u00a0The Kent Tea &amp; Trading Company reserves the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.\u00a0The Kent Tea &amp; Trading Company will endeavour to make the reimbursement within 3 working days, and no later than\u2014<\/p>\n<ul>\n<li>(1) 14 days from the day you return any goods supplied, or provide evidence that you have returned them,\u00a0(2) If there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.<\/li>\n<\/ul>\n<ul>\n<li>You are responsible for any returned goods, therefore we recommend you obtain a proof of postage certificate\/receipt when returning goods.<\/li>\n<li>Should your returned parcel be lost, it is your responsibility to claim compensation from the carrier. The Kent Tea &amp; Trading Company will not be held liable for unforeseen delays such as acts of God, strikes, riots or war.<\/li>\n<\/ul>\n<h3><strong>Damaged or lost goods:<\/strong><\/h3>\n<ul>\n<li>We reserve the right after the 14 day cancellation period to offer a replacement item of similar or equivalent value on damaged goods.\u00a0Your rights to return goods are covered under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.<\/li>\n<li>If you receive the parcel damaged please note this fact when signing for it, and if unable to open the damaged package in the presence of the carrier please sign for the item as \u2018damaged package; goods not yet inspected\u2019, retaining all paperwork.<\/li>\n<li>Please contact our customer services team via our contact page, in the unfortunate situation that goods do not arrive within 45 days of notification you of order acceptance, or if goods arrive damaged; so we can arrange a replacement product for you.<strong><br \/>\n<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>All orders are packed fresh at our Pivington Mill Factory in the village of Pluckley. Quality and freshness of product is very important to us, no products are pre packed off the shelf. Most orders are processed and posted to you within just 2 to 3 days. During peak periods, it may take 3 to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Delivery and Returns | Tea-and-Coffee.com<\/title>\n<meta name=\"description\" content=\"Our Delivery and Returns page shows all of the countries around the world we ship to including the cost of shipping and the delivery carrier we use. 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